Streamlining Support With Web ACD Technology,ACD is short for Automatic Call Distribution which is also known as queue machine.It's obvious that it is the description of the entire call center system logic function.It can transfer the call to the right agents and supervisors at the table.One of the most important applications of the modern VOIP is based on a phone system.It is for the call centre management. These systems are largely responsible for the evolution of the call centre business. Besides,the centralized telephonic services are offered to the different companies. The people are trained in the whole processes. And once the training is finished, all the customer related telephonic queries are used by the people.


The Smart choice seats would be the first choice of ACD. It can deal with a batch of incoming calls. Then transfer the calls to the specified artificial agent. If the user enters customer service system at first time, manual transfer agent switching the user agent's phone call may be due to the artificial seat call volume.According to customer's requirements, the artificial agent transfers the automated voice response (IVR). Then the customers would tale to agents. The agent can accept the subscription, answer customers' questions or input customer information.The second one is Automatic Call Distribution.It can easily deal with some incoming calls. Also it can route them to send the required words to similar duties or skills of the group representative. Its performance will directly affect the efficiency of call centers and customer satisfaction.It is different from the modern call center's hotline system. And it becomes an important symbol of the automatic response system.


There are some major functions.At first,it has the function of a program-controlled switching.In essence, Automatic Call Distribution is a type of switch. The switch must have the most basic function of program-controlled exchange;And second, there is an ACD queuing function.Automatic Call Distribution must have the function of the traffic queue. The so-called line is busy under the case.Owing to the certain rules, the incoming calls can line up.Once the line is free,the calls will access inside.In addition, the routing of traffic can be transferred to routing rules of Automatic Call Distribution.It can be due to certain response of the agent's terminal or some other terminal such as IVR.ACD queues are divided into hard and soft line.If we use the hard line,it's good to enjoy the line switches and other hardware devices.It is reliable. While it may be at higher prices. Also it's necessary to open each agent licence. Soft line-up is based on software.It just needs to open a licence.The artificial agents connected via IVR. But the stability of the soft line-up is not enough.

Pinterest vs. Facebook On Twitter , Twitter users are more engaged with Pinterest than Facebook, according to data visualization community Visual.ly. In this infographic, see how @pinterest and @facebook compare in terms of demographics, number of followers, and interactions on Twitter.

Although Pinterest and Facebook have thriving communities of their own, each company maintains a strong presence on the microblogging site, where they can post updates that link back to their blogs. That’s because Twitter is where people go for news. (The exception of course, being Mark Zuckerberg’s double announcement of the Facebook IPO and his marriage to Priscilla Chan on his own Facebook page.)

To create this infographic, the Visual.ly team pulled data on each account from People Browsr and the Twitter API to create a side-by-side comparison of each social network’s followers on Twitter. Facebook still dominates the landscape with 4.06 million followers. Pinterest, by comparison, only has 832,700. (Neither company seems to follow very many people back.)

But Pinterest gets more mentions than Facebook, and also more mentions per tweet. In the last four weeks, Twitter users have mentioned the bookmarking site between 488,000 and 625,00 times. Facebook’s handle peaked at 132,000 mentions, with a low point of 83,000.

The chart doesn’t go into specifics of what people were talking about, but the newer company is definitely generating a lot of buzz relative to its size. See more statistics below.

50 Digital Media Resources You May Have Missed, Summer storms got you down? Have you forgotten how we used to pass the time before the days of Instagram, Netflix and Pinterest? Here’s an idea: catch up on Mashable‘s features coverage from the last week and check out some resources you may have missed.

Saturday marks the third annual Social Media Day — so get in the spirit with stories on turning social media relationships into IRL ones, the state of social media in Europe and how the medium is impacting small communities.

Also be sure to check out our business coverage for hot tips on scoring those first 1,000 users, keeping an engaged audience online and mastering the art of Search Engine Optimization. Whether you work at a large company or are just sowing the roots of your start-up, we’ll definitely have something to boost your productivity this week.

And because we know you’ve been waiting for this with bated breath, we’ve rounded up six scented iPhone cases that are bound to tickle your senses. There’s no need to say thank you — we do it because we care.

Microsoft Said To Plan Xbox Music Rivaling Apple, Microsoft Corp. (MSFT) plans an expansive Xbox music service joining Spotify-style streaming with download and online-storage functions similar to Apple Inc. (AAPL)’s iTunes, several people with knowledge of the situation said.The Redmond, Washington-based software maker is in talks with major record companies for the needed rights, and plans to begin service later this year, said the people, who asked not to be identified because the discussions aren’t complete.

By combining the best features of competing services, Microsoft seeks to build a digital product that lets customers consume music any way they like. The maker of the Xbox console is building the new music business after its unsuccessful effort with the Zune service, which will close and move customers to Xbox Music, the company said on its website.

Microsoft is negotiating with Vivendi SA (VIV)’s Universal Music Group, billionaire Len Blavatnik’s Warner Music Group, Sony Corp. (6758)’s music division, all based in New York, and Citigroup’s London-based EMI, the people said.All four music companies declined to comment in e-mails. Jose Pinero, a Microsoft spokesman, also wouldn’t comment.

Find Friends Nearby’: Facebook’s New Mobile Feature For Finding People Around You, Facebook has created a new feature that lets users find friends and potential friends nearby. Currently Initially called “Friendshake” and also accessible through a URL that is the abbreviation of “find friends nearby” (http://fb.com/ffn), it’s another step in Facebook furthering its reach into mobile, and creating services to meet new people — rather than building up more connectivity with the ones you already know. And, in keeping with Facebook’s emphasis on being as ubiquitous as possible, for now it’s not being delivered in a native app, but via the mobile web. Update: it’s accessible via Facebook’s mobile apps, too (see below the break for more details, including comments from the developer).

The service comes a little under two months after Facebook announced the acquisition of Glancee, a mobile app that helps users discover people near them with similar interests, whose three founders have now joined Facebook and closed down their app. It is not clear if Friendshake has been created out of that acquisition, or if it has been developed along an altogether different thread — or how the functions of the two may eventually dovetail.We first heard about the service from developer Roger Pincombe, who himself got the info from a Facebook developer at the Angelhack event going on this weekend: Facebook is a title sponsor, and at the San Francisco event (Angelhack’s taking place also in Seattle, Boston and NYC), and one of its engineers was on site showing off how the app worked with developers. The feature has not been officially launched, but it is live and visible for those seeking it out.

“He specifically said I should tell other people about it,” he told me in an email. “I (semi-jokingly) asked ‘even TechCrunch?’ and he said sure.” So here we are.For now, the app works like this. Users have to be logged into Facebook and also into the Friendshake URL, and then others who are near can pick each other up. You can see both your own friends, as well as those you may not know.For now it looks like the main purpose is to quickly add people who you meet at a specific event — like a hackathon, or a bar.As Pincombe points out, “Before, you would need to tell them your name, probably spell it for them, and then depending on how common your name is, you’d have to tell them which of the results is actually you. This makes it 2 taps if you save a bookmark.”

Update: Since publishing, the original FB engineer, Ryan Patterson, responded in the comments below, confirming what we’ve written here (original post follows after his quote):I built Find Friends Nearby with another engineer for a hackathon project. While it was originally called ‘Friendshake’, we settled on ‘Find Friends Nearby’ for launch (the URL was a little bit of a homage to the previous iteration).

For me, the ideal use case for this product is the one where when you’re out with a group of people whom you’ve recently met and want to stay in contact with. Facebook search might be effective, or sharing your vanity addresses or business cards, but this tool provides a really easy way to exchange contact information with multiple people with minimal friction.

And there is, of course, the potential of how this basic service could be further developed: finding people who are friends of friends, or who have flagged similar interests in their social graphs; and it potentially could be something to incorporate as a push service, rather than one you have to be activate to use every time.All of these features could make Friendshake into a Highlight killer — which can already do all of the above — and a lot more like Glancee, too.

But as with so many of these kinds of features, you have to wonder how and if it will be abused — random people you would like to shake off suddenly start asking you to friend them on Facebook, for example.However, it appears that, even if Friendshake is already publicly available, this is still a work in progress being tested out, and so we may see more controls getting put in place, in addition to the fact that you have to activate the service to use it. “To my knowledge, the few people here at AngelHack that the Facebook employee tested it with are the only people to know about it yet,” said Pincombe.

If you are an aspiring musician who wants to learn how to play the drums, then you should be aware of the problems that the drums can bring. The sound of drums may be music to your ears but for some people, it may be considered as noise. This means that playing drums can really upset your neighbors as well as the people living with you in your house.

Another problem is that drum sets can be very bulky if you live in a small space, such as an apartment. Also, traditional drum sets are hard and confusing to assemble especially if you don?t have any prior experience with drum sets.

Lastly, you have to face the fact that drum sets are quite hard to use, especially if you are still in the process of learning how to play with it. Fortunately, there is a solution to this problem. With an electric drum kit, you will be able to play drums minus the hassle that traditional acoustic drums can bring.

Electric drum kits are easy to assemble and use. And, unlike traditional acoustic drum sets, you will be able to control the volume coming out of the speakers when you hit the drum pads. In fact, you can hook it up with headsets, which will make your drum playing silent to the point where you are the only one who will be able to hear what you are playing on the drums.

Electric drum kits are also compact enough to fit in a confined space. This means that this type of drum set is ideal for apartment type dwellings which have limited space.

Truthfully, the only difference between you and Play Drums experts is time. If you’ll invest a little more time in reading, you’ll be that much nearer to expert status when it comes to Play Drums.

Another great advantage of an electric drum set is that you can practice playing the drums without other band members. Most electric drum sets have the ability to play other effects, instruments, and recordings. Electric drum kits are also easy to assemble and will unlikely cause any confusion when you are trying to put it together.

Also, they are easy to use, which makes it great for kids to practice playing the drums.

Electric drum sets are perfect for everybody. Whether you are just a novice drummer or an accomplished musician, the electric drum kit will be able to provide you with a lot of benefits. Because you can set the drum set on any setting, you will be able to play rock or jazz or whatever type of music you please.

These are the great things that you can do with an electric drum set. With this type of drum set, you will be able to play drums or learn how to play drums without the hassle that traditional acoustic drum sets usually provides.

So, if you don?t want to get complaints from your neighbor or you only have limited living space in your apartment but you still want to learn how to play drums, then you should consider getting an electric drum set. With this type of drum set, you will eventually have a great time playing drums without the hassle.

Knowing enough about Play Drums to make solid, informed choices cuts down on the fear factor. If you apply what you’ve just learned about Play Drums, you should have nothing to worry about.

Other World Computing posted this picture on their blog showing a MacBook Pro with Retina Display hooked up to a pair of iMacs serving as Thunderbolt displays and a third monitor via HDMI. This setup powers four screens with a total of 15,680,000 pixels.

The writer of the post, OWC Mike, seemed impressed with the performance of the MacBook Pro:

Moving images and media didn’t create any lag and we were able to play video on all four displays simultaneously.

Apple officially supports hooking three monitors into the Retina MacBook Pro, noting in the Thunderbolt ports FAQ in its Support Knowledge Base:

MacBook Pro (Retina, Mid 2012) can support an HDMI-compatible device on its HDMI port while also using two Thunderbolt displays.

Microsoft Surface Keynote Video, While Microsoft has been extremely busy over the past twelve months in developing and announcing new features and additions to its software roster, many were anxiously wondering when the Redmond outfit intended to whet the appetites of the gizmo-loving faithful with some new hardware, and yesterday at the rather unorthodox MSFT gathering, the software maker delivered with aplomb by announcing a unique device which not only threatens the future of the struggling ultrabook market, but also lights the proverbial blue touch paper at the tablet market, which currently only really consists of Apple’s iPad.

We all suspected a new tablet would be unveiled, but nonetheless, what Steve Ballmer announced brought quite a few surprises, and as far as a genuine iPad competitor goes, Microsoft looks to have delivered the real deal.

Panasonic racks up a record loss for 2012 , Updated news for the Panasonic Company 2012 the news talk about the Panasonic racks up a record loss for 2012, looks forward to profits and a partner for OLED TVs the earning of Panasonic Company compared last 2011 is actually billion loss according to the company the number one ncoming president Kazuhiro Tsuga's list is turning around the company's TV division, where its heavy investments in both plasma and LCD manufacturing resulted in heavy losses.

Currently the company expects a better result in both next year after 2011's write downs and restructuring, although its projections see total sales falling from 17.3 million last year to 15.5 million.

The latest Samsung Galaxy Tab 2 7.0 and 10.1 source code is the new product release by the Samsung Company the Korean tech giant has released the source code for both the seven- and ten-inch varieties, effectively handing developers the keys to the customization kingdom. So if you love the technology, but the interface less so, you might not have to wait all that long for a better option. The exact models that have been opened up are: GT-P3100, GT-P3110, GT-P3113, GT-P5100, GT-P5110, and GT-P5113. Got a feature you'd really like to see? Better get poking the fine chaps at xda-developers with your requests.

Samsung Galaxy Tab 2 10.1  399.99 $ this latest version is now available in the market you can bu this in any branch and also the 10.1 version of the Galaxy Tab 2 just went up for pre-order . This was the 11th realease for the gadget and the price was $400.